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Strategic Plan Summary 22′-24′



If you have questions related to the ShelterCare Strategic Plan, please email us at scadmin@sheltercare.org -
ShelterCare’s V.I.P. Access

Join us for an exclusive donor party!
Event is limited to 35 people.
What does your V.I.P. access include:
•One ticket to the exclusive event
•V.I.P. gift
•Preview auction items in person and purchase with “Buy Now” pricing; before the auction goes live to the public.
•Exclusive raffle that only the V.I.P. attendees will be able to participate in.
Wine and appetizers will be served. We invite you to view our beautiful administrative building, meet our board and staff, and learn more about our services!
Event Location: ShelterCare, 499 West 4th Ave, Eugene, OR 97401
Cannot attend? That’s okay! The virtual auction will be open for bidding from Thursday, May 12th at 8pm through Saturday May 14th at Noon!
Safety is important to us! ShelterCare follows CDC masking recommendations. At this moment, masking will be required at the event- unless actively eating or drinking. We will continue to re-evaluate as the event draws closer and make final determinations on masking requirements in the month of May.
If you have any questions, please call ShelterCare’s Development Department at (541) 686-1262 and ask for Cat or Alyssa.
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Fifteen Chronically Homeless Families Housed for the Holidays: Eugene Weekly Opinion Piece
Organizations partnering around the Housing First model is the best way to help the unhoused population find and maintain housing
In a partnership between Homes for Good, ShelterCare, Lane County, and Quantum Property Management, The Keystone, a 15-unit housing community for families with children who are experiencing chronic homelessness in Lane County, was recently opened. This housing community is almost fully occupied, meaning that 15 families will be home for the holidays for their first time in several years.
There are many circumstances that may cause someone to lose housing, such as surviving on disability income, child care costs, medical and insurance expenses, job loss, lack of low-income housing options, living on a single income, and a multitude of others. Housing First is a research-based best-practice model, which prioritizes providing permanent housing to people experiencing homelessness, thus surpassing these barriers.
When individuals are unhoused they are living in survival mode. It can be difficult to focus on achieving goals such as finding a job or improving your mental health when you are worried about the safety of your belongings, yourself, or your children. ShelterCare utilizes the Housing First model in all of our programs in an effort to provide the stability our program participants need to grow.
At The Keystone, ShelterCare provides case management and support services to residents in order to help them pursue their goals, often including working towards financial stability and getting into their own independent housing. Support services include housing specialists who coach program participants on how to become and remain housed, which are skills that many people who have experienced homelessness can forget as their main focus becomes surviving.
We also provide program participants with peer support specialists who come from the perspective of experiencing a similar situation at one point in their lives and, therefore, can understand what someone may be going through better than most. This lived experience aids them in knowing how to support the families at The Keystone in the ways that are most helpful to them.
Support services like housing specialists and peer support specialists are what make permanent supported housing locations like The Keystone so successful at transitioning people from chronic homelessness to independent housing. This type of program has been successful across the country, especially in cases where there is a partnership between local government and the nonprofit sector, as in the case of The Keystone, where ShelterCare partnered with Lane County and Homes for Good.
In order to house more families before the next holiday season, partnerships like this must continue and utilize the Housing First model so we can provide the support chronically homeless individuals need to become stably housed.
Michelle Hankes, ShelterCare CEO.
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The ShelterCare Vision
Michelle’s Corner 11.23.21

This year the ShelterCare Board of Directors adopted a new vision statement: Inspiring all to achieve their greatest level of independence and resilience.
Much (needed) attention has been given to the need of emergency shelter for the unhoused individuals and families in our community. Speaking from the perspective of one of the social service agencies that is working directly with our unhoused neighbors, hearing that the business community wants to be part of the solution is great news as the pandemic has exacerbated what was already a challenge.
Emergency or temporary shelter is absolutely essential for the basic survival of so many people, especially during this time when existing programs such as The Eugene Mission or Dusk to Dawn have been faced with the heart-wrenching need to limit vacancy due to COVID policies. The cities and county have had to be creative in establishing guidelines for safe temporary “camping” sites (I use the word “camping” but let’s be clear–this is not a recreational fun vacation) and are now opening official Safe Sleep Sites. Conestoga huts, tiny houses, and other temporary dwellings are being set up by partner agencies and churches.
Is it enough? No. It’s not, but I’m not sure if the general public is aware of how big a lift this has been, because these solutions aren’t just about shelter…it’s about helping people get out of the cold and onto a trajectory so that they can continue to heal, grow and get to the next level of independence. Our community isn’t “warehousing” people. We’re inspiring them to achieve resilience.
ShelterCare programs do include some activities around homeless prevention such as our Rent Assistance program that has geared up to assist the county in turning out several million in COVID Rent Relief dollars in this past year. ShelterCare also has a team that works with newly unhoused people to find unique solutions quickly, which might include help in transportation to family members outside the Eugene/Springfield area, fixing a car that can take them to work, or navigating other resources that will make them independent. Learn more about our REDS Team here.
Although the above is important, the main niche of ShelterCare in addressing the housing crisis is mostly called “Permanent Supportive Housing.” This is the final step toward that vision I referred to, getting people to their greatest level of independence and resilience. While emergency shelter is absolutely vital, Permanent Supportive Housing (PSH) is the goal. Participants in these programs pay 30% of their income for their rent, have a case manager who helps them with the skills needed to meet lease requirements, guides them through processes to stay housed, which might include access to physical or behavioral healthcare, education, employment or addiction services.
Many of our PSH participants are all over the community, living their lives, paying their bills, and reaching their full potential. They’re your neighbors, perhaps making the pizza you’re picking up for dinner, or pumping your gas. They have families and dreams.
I applaud the attention and support given to the emergency shelter issue. It’s needed and will take a village to address.
But I strongly urge you to also support the long-term vision of ShelterCare. Our two biggest barriers to success are finding affordable housing units for our participants, and paying our staff what they are worth as costs of living increase but donations and grants…don’t. If you’d like to discuss how you can help or to learn more about ShelterCare, I’d love to hear from you. Let’s do this. Together.
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View from the Board: Deleesa Meashintubby

What an honor it is to sit on the Shelter Care Board of Directors. I have thoroughly enjoyed the heartfelt work of the board and the wonderful staff!
This second year of the pandemic has touched us all in some way, be it good or bad. This has allowed the opportunity for Shelter Care to look at possibilities of collaborating with non-profits such as Volunteers In Medicine. As we look towards a partnership of giving medical care to the underserved, it also helps me to realize that Shelter Care not only cares about housing but for those who need medical care. We have all come to realize that none of us can do this on our own and it certainly does take a village.
My sincere thanks to you the staff for the work that you put in on a daily basis and for the heart of the board of directors. Happy Holidays to all.
DeLeesa Meashintubby
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Oregon Community Foundation Partners with ShelterCare to Support Pay Equity

Who: ShelterCare provides compassionate housing and behavioral health services for individuals and families wanting a safe and stable home in our community. To achieve our mission, ShelterCare provides permanent supportive housing with case management and wrap-around supports, in-house behavioral health, medical recuperation, eviction intervention, rent relief, and short-term emergency housing. ShelterCare supports around 1,300 individuals a year on their journey towards stability and independence. ShelterCare has been providing services in the Eugene/Springfield community since 1970.
What: ShelterCare is proud to announce the receipt of a $20,000 community grant from Oregon Community Foundation to support pay equity and staff retention in an effort to deliver improved client services and provide living wages to our team.
From ShelterCare CEO Michelle Hankes: “Our staff are providing a high-skilled service that is making a significant impact on our community’s health and resilience and should be paid a livable wage that allows them to continue to concentrate on their work, not on making their own rent.”
Thank you to these donor funds that supported our project:
R.W. Family Fund of Oregon Community Foundation – $2,500.00
Erica and Peter Goodwin Fund of Oregon Community Foundation – $10,000.00
Helen L. Colgan Fund of Oregon Community Foundation – $3,000.00
Harold A. Wagner and Mildred A. Wagner Fund of Oregon Community Foundation – $4,500.00
Why: With these funds, ShelterCare will build capacity at our organization by providing our employees with equitable pay- decreasing staff turnover and ensuring consistent case management for our program participants. Our goal is to have all staff paid at the mid-level for their position by 2024.
About Oregon Community Foundation: Oregon Community Foundation puts donated money to work in Oregon – more than $100 million in grants and scholarships annually. Since 1973, OCF grantmaking, research, advocacy, and community-advised solutions have helped individuals, families, businesses, and organizations create charitable funds to improve lives for all Oregonians. Impactful giving– time, talent, and resources from many generous Oregonians–creates measurable change. Throughout 2020, OCF responded quickly and urgently – distributing a record-setting $220 million in charitable dollars to more than 3,000 nonprofits throughout Oregon working to address urgent needs, stabilize communities and prepare for long-term recovery in Oregon. OCF donors responded to the magnitude of need, as reflected in a 44% increase in donor-advised fund grantmaking from the previous year. For more information, please visit: oregoncf.org. -
Housed for the Holidays: Christina’s Story


This year, fifteen families experiencing chronic homelessness will be housed for the holidays after several years of living on the streets. These are the families who have just moved into a brand new program called The Keystone- a 15-unit community for families with children, made possible through partnerships with Homes for Good and Lane County. Christina’s family is one of those who recently moved in. She is a single mom of three, two of which are teens.
She jokes about her children, “They both like to roughhouse – I’m ready to get some bubble wrap and wrap them up!” Christina and her family have been living at The Keystone for two months and it has brought a lot of peace to them already, but the change has been hard too. “The transition from being homeless to having a house has been challenging – trying to place rules has been rough with my daughter, but she’s starting to adjust to things…having a structured routine and a stable home has been working really well for her,” she says.
Achieving housing stability hasn’t been an easy road for Christina. She has had to overcome many obstacles to get here, beginning when she was a kid growing up here in Lane County, “growing up was challenging – my mom worked and went to school, so I was left alone – just me and my sister – a lot. My mom eventually married her third husband who was…very rigid, so I ran away and got pregnant at 14.”
Christina describes how she learned to cope with the emotional distress she was experiencing, “I buried my pain in drugs instead of resolving and facing it. It was a lot of stuff from my childhood that I buried. I didn’t have a good upbringing, my mom was always gone.” She wants to be present for her kids and learn from her experiences, “There was no motherly love or affection, so that’s how I’m trying not to be. I’m trying to be more motherly.”
Chelsea Sjostrom is Christina’s case manager, and she mentions how many of the parents she works with are very different from the community assumptions around homelessness, “there are people here who’ve been chronically homeless and don’t fit the stereotypical ‘worthless drug addicts.’ There’s so much backlash for the unhoused.”
“Knowing you have stable, affordable housing means you can finally unpack all the other baggage happening in your life.” – Chelsea Sjostrom
It’s case managers like Chelsea that give program participants at The Keystone, and other Permanent Supported Housing communities, the opportunity to reach their greatest level of independence and resilience. “She’s gotten me to look at life differently. She’s so positive – I could feel like I’m experiencing the worst thing in the world and she’d be able to tell me ‘Everything’s fine, we’ll figure it out,’” explains Christina.
Support services like case management, Housing Specialists, and Peer Support Specialists are what make Permanent Supported Housing locations, like The Keystone, so successful at transitioning people from chronic homelessness to independent housing. This type of program has been successful across the country, “The Keystone is such an incredible program and there needs to be so many more,” Chelsea says.
Christina’s is a story of perseverance and success, “I had my children and got my life cleaned up. I’ve had my ups and downs, but it’s been 4 years now! I can’t say it’s easy, my children drive me bonkers, but I look at where I was, and what I have now feels so valuable. My sickness is still there, but I can say I’m sober and I’m here.”
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View From the Board: Jackie Jae Cowsill

As the newest member of ShelterCare’s Board of Directors, I thought I’d share the story that led me here.
When I was in college, my boyfriend and I were walking to our car after a night out and we saw a somewhat disheveled-looking man sitting near the sidewalk. I forget if he held a sign or called out to us, but it was obvious he would appreciate some cash if we had any to spare.
At first, we walked on by. As a young woman, I had been warned not to let my naivete and compassion get me in dangerous situations. “Just keep walking,” had become a self-protection mantra. But having my boyfriend with me added a sense of security, and a block or so away I stopped, pulled some cash out of my purse, and suggested to my boyfriend that we go back and give it to the man.
We did, and the man was genuinely grateful. He didn’t seem threatening at all. Just someone down on his luck and humble, appreciative of our help. As we walked on to our car, we thought, “We can do more.” We decided to go to the grocery store and buy some food to bring back to him.
The shopping process alone was enlightening. What food would be useful to someone who has no way of heating it, no can opener or utensils, no refrigerator to keep things from spoiling? We did our best to be thoughtful about our purchases and filled two bags with what we thought would be suitable choices … a loaf of bread, a box of plastic cutlery, a jar of peanut butter, single-size cans of fruit with pop-top tabs, and as a last-minute “treat” we threw in a big
chocolate bar.We returned to the man, proudly bearing our additional gifts, only to find he was no longer
alone. He had been joined by three other men, and the four of them were triumphantly sharing
a six-pack of beer, obviously purchased with the cash that had been mine just moments earlier.My heart sunk. That’s what all the cynics warn you about, right? Don’t give a person on the street cash, they’ll just spend it on drugs or alcohol. But the man looked up, saw us holding the bags of groceries, and was obviously ashamed to have us see how he had spent the money.
Unsure of what to do in that moment, we instinctively just continued with our original plan. My boyfriend handed them the bags. Their faces lit up and they dove into the contents like kids at Christmas. They were so excited and thankful, ooh-ing and ahh-ing over every choice we had included. Then they all whispered together, eyes wide and awe-struck as they held it up … “CHOCOLATE!”
That night was a big eye-opener for me in a lot of ways. Not only the awareness of the food challenges I mentioned earlier, but I realized how hypocritical it was of me to blame someone living on the street for their drug or alcohol use. Here I was, living in a comfortable dormitory on campus, getting an exclusive college education my parents were paying for, and I easily turned to alcohol to soothe myself after a bad day, or to celebrate a good day, or just about any
other excuse I could muster. My worst day was a life of luxury to someone living on the street. Of course, they’d want to numb that pain when they got the chance.I also realized that for every person I see asking for help, there are probably three others I don’t see. And while I have family to turn to in times of trouble, they rely on each other – they ARE each other’s family. When I gave a few dollars to one, he didn’t keep it to himself. He shared it with three others who were hurting just like him. And together they formed their own network of protection, they watched out for each other like my boyfriend watched out for me.
Decades have gone by now, but those men have never left my mind. I’ve continued thinking, “There must be a solution. It’s a complex problem, but I’m a smart person with a big heart. I may not be able to solve it on my own, but I’m confident there are others like me out there. If I find those people and we put our heads together, we can figure this out.”
Which leads me back to my writing today. I joined the ShelterCare Board so I could dig deeper, learn more, and join other smart, kind-hearted people to figure this thing out.
– Are you one of those people? The fact that you’ve read this far tells me you are.
– Are you overwhelmed thinking you can’t do it alone? You’re not alone. We’re here and need more people like you.
– Do you have an idea? I’d love to hear it, big or small.
– Do you have time or skills to share? Everyone can do something. What’s your unique gift?You don’t need to have all the answers, just the courage to raise your hand and say, “I care.”
Of course, financial donations are always needed and greatly appreciated, so if you can cut back on your lattes and commit to a monthly ShelterCare donation, that would be awesome. If you own a business, let’s talk about how we can partner and help each other. And if you feel like you’re barely getting by on what you’ve got, just sending a quick “Hi, I care, keep up the good work,” goes a long way.
This is just the beginning of my journey with ShelterCare. I hope to meet new like-minded friends, develop innovative ideas, and look back with you one day and say, “Wow, look at what we accomplished together.” Please reach out and contribute in whatever way you can – I’d love to hear from you.
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What’s Climate Got To Do with It?
Michelle’s Corner 9.22.21

In the month of August 2021, 3155 individuals in Lane County were identified as unhoused. In the language of the US Department of Housing and Urban Development (HUD), unhoused means that an individual is either sleeping in an emergency shelter, in a facility not meant for human habitation such as a vehicle or the street, or in a tent or hut. This doesn’t include individuals who are staying temporarily with friends as “couch surfers.”
In any average month, there are 3000 to 4300 people in Lane County that are considered unhoused. The “whys” and “hows” of how people got to this situation are many–you can check some of my past blogs if you like. From domestic abuse to economic hardship, from mental health crises to physical health barriers, everyone has a story to tell.
As an agency that has dozens of programs that range from homeless prevention to permanent supportive housing, ShelterCare has stayed nimble, able to pivot our services as the needs of our program participants and the community have changed over the years. We added a behavioral health component when we saw so many of our participants needed access to therapists that understood the unique issues facing them. We added medical recuperation when we saw that participants were having to exit the hospital and “heal” on the streets. When COVID hit, we were able to leverage our staffing resources to assist the county in getting millions of dollars out in Emergency Rent Relief.
We need to pivot again, and this time not because of our participants’ needs changing, but because of our changing CLIMATE.
The southern Willamette Valley has traditionally been a very moderate climate with a cool rainy season, and an occasional hot day or two, but I think we can all agree that extremes are now becoming the norm. Heat domes and droughts, wildfires, and cold snaps with snow and ice aren’t unexpected disasters, but regular seasons to prepare for each year. The residential facilities that are homes to some of our most vulnerable program participants, who are recovering from serious illness or injury or are housing families with young children and aging adults, were built for those moderate climates.
Imagine staying in a room when the heat outside climbs to over 90 degrees, but you can’t open a window due to wildfire smoke, all while you’re recovering from pneumonia.
How we provide services for people experiencing homelessness must take this new world of climate change seriously. It’s a health and safety issue. It’s a life or death issue in some cases.
ShelterCare is pivoting again, and we need your help. We are running a campaign to raise funds to update our units at the medical recuperation so that they have safe heating and cooling systems that will help our participants heal. Then they can focus on their goals of becoming healthy, obtaining permanent housing, education or work. We are proud to partner with Priority One Heating and Cooling, EWEB, Trillium, the Coquille Tribal Fund, and several private donors on this project. At this moment, we are in need of $60,000 to complete the project- this important project includes an update to our electrical system, air conditioning in all units at our medical recuperation, ADA updates for safety, and minor cosmetic updates to make the facility feel more comfortable.
Interested in helping? Contact development@sheltercare.org today.

























































